Reference

Check How We Handle Your Privacy

This policy explains what personal data we collect, why we collect it, and how we keep it safe across your account activity — from registration through every bKash, Nagad or Rocket transaction you process.

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PRIVACY HELP CHANNELS

Open a Privacy Request With Us

If you have questions about your personal data, want to correct information or request deletion, reach us through any of the channels below. We respond to privacy-related queries as a priority and will confirm receipt of your request promptly.

Live Chat Tap the chat icon on any page to connect with a support agent. Mention that your query is privacy-related so it gets routed to the data team for faster handling and accurate answers about your stored information.
Email Send your data request to our support email address listed in the account settings section. Include your registered phone number and the specific data action you need — access, correction or deletion — so we can process it without follow-up.
Account Settings Inside your account panel you can view what personal details we hold, update your phone number or email, and toggle marketing communication preferences directly without needing to contact support for basic changes.
DATA HANDLING PRACTICES

Explore How We Protect Your Information

We apply layered security measures across every stage of your data lifecycle. From the moment you enter your phone number at registration to the point your withdrawal confirmation arrives via bKash, Nagad or Rocket, your information passes through encrypted channels and access-controlled systems.

Encryption in Transit All data moving between your device and our servers travels through SSL/TLS encryption. This covers login credentials, payment confirmations from bKash or Nagad, and any personal details you update in your profile settings.
Cookie Management We use cookies and local storage to remember your session, language preference and device type. You can clear cookies from your mobile browser settings at any time — doing so will log you out but not delete your account data on our servers.
Account Access Control Your account is protected by password and OTP verification sent to your registered mobile number. If you lose device access, our support team verifies your identity through your registered bKash or Nagad number before restoring entry.
Data Retention Period Active accounts retain full transaction and identity records. After account closure, we keep anonymised transaction logs for compliance purposes and schedule identifiable personal data for deletion within the applicable retention window required by law.
Third-Party Sharing Limits We share data only with payment processors to complete your transactions and with fraud-prevention partners to protect your wallet. We never share your personal information with advertisers or unrelated third parties for their own marketing use.
Requesting Data Changes You can request access to, correction of, or deletion of your personal data by contacting support via live chat or email. We process valid requests and confirm completion — deletion applies only where no legal retention obligation overrides it.

Switch to Our FAQ for Quick Answers

Below are the questions we hear most often about how your data is handled on our platform. If your question is not covered here, reach out through live chat or email and our data team will respond directly.

We collect your name, phone number, email address, device type and IP address during registration. If you deposit via bKash, Nagad or Rocket, we also store transaction reference numbers — but never your wallet PIN or password.

No. Your PIN is entered entirely within the bKash or Nagad app on your own device. We receive only a transaction confirmation from the payment provider — we never see, store or have access to your mobile wallet credentials.

Log into your account, open account settings, and you will see the profile data we store. For a full data export including transaction history, send a request via live chat or email and we will prepare it for you.

Yes. Contact support through live chat or email and request deletion. We will remove identifiable data unless a legal retention obligation applies. Anonymised transaction records may remain for compliance purposes even after deletion.

Only our payment processing partners (bKash, Nagad, Rocket) and fraud-prevention systems receive relevant data to complete or secure your transactions. We do not sell, rent or share your information with advertisers or unrelated third parties.

We use session cookies to keep you logged in, preference cookies for language and device settings, and analytics cookies to understand how pages load on mobile. You can block or clear them in your browser settings — blocking may require you to log in again each visit.

Your account uses password protection plus OTP verification sent to your registered mobile number. If someone attempts login from an unrecognised device, we trigger additional verification before granting access to your wallet or personal details.

After account closure, identifiable data enters a scheduled deletion queue. The exact retention period depends on applicable legal requirements in your jurisdiction. Anonymised logs that cannot be linked back to you may be kept longer for compliance.

Yes. The same policy applies whether you use a mobile browser, desktop or any other device. Your data protections travel with your account, not with a specific device — switching between phone and laptop does not change how we handle your information.

We will post updated terms on this page and notify you via email or an in-account message if significant changes affect how your data is processed. Continued use after notice means you accept the updated terms — you can close your account if you disagree.

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